Refund Policy

Overview

At Prolicensor, we are committed to your satisfaction. This Refund Policy explains our refund and cancellation policies for our various services. We offer different refund terms depending on the type of service: • Digital Asset Storage Subscriptions: 14-day money-back guarantee • Professional Services: Satisfaction guarantee • Security Software Licenses: Subject to vendor policies Please read this policy carefully to understand your rights and our obligations.

Digital Asset Storage Subscriptions

14-Day Money-Back Guarantee

We offer a full refund within 14 days of your initial subscription purchase: • **Eligibility**: Applies to first-time subscribers only • **No Questions Asked**: We'll refund your full payment without requiring a reason • **How to Request**: Email support@prolicensor.com with "Refund Request" in the subject line • **Processing Time**: Refunds are processed within 5-10 business days • **Refund Method**: Refunded to your original payment method **Important**: The 14-day guarantee applies only to your initial subscription purchase, not to renewals.

After 14 Days

After the 14-day guarantee period: • **No Partial Refunds**: We do not provide refunds for unused time in your subscription period • **Cancel Anytime**: You can cancel your subscription at any time to prevent future charges • **Access Continues**: Your access continues until the end of your current billing period • **Data Export**: You can export your data before your subscription ends

Renewals

For subscription renewals: • **Cancellation Deadline**: Cancel at least 7 days before your renewal date to avoid being charged • **Renewal Reminder**: You'll receive a reminder email 14 days before your renewal date • **Accidental Renewals**: If you were charged for a renewal by mistake, contact us within 48 hours for a refund • **Late Cancellation**: Cancellations made less than 7 days before renewal are not eligible for refunds

Upgrades and Downgrades

For plan changes: • **Upgrades**: When you upgrade, you're charged a prorated amount for the remainder of your billing period. This prorated charge is non-refundable. • **Downgrades**: Downgrades take effect at your next renewal date. You continue to have access to your current plan until then. • **Recommendation**: If you're unsure about upgrading, consider waiting until your next renewal date to avoid prorated charges.

Annual Prepayment

All subscriptions are billed annually: • **14-Day Guarantee**: The 14-day money-back guarantee applies to the full annual amount • **After 14 Days**: No partial refunds for unused months • **Cost Savings**: Annual billing provides significant savings compared to monthly billing • **Flexibility**: Cancel before renewal to avoid the next year's charge

Professional Services

Before Service Delivery

If you cancel before we begin work: • **Full Refund**: You'll receive a full refund of any payments made • **Deposits**: Some projects may require non-refundable deposits (this will be clearly stated in your quote) • **Cancellation Notice**: Please provide at least 24 hours' notice for scheduled appointments

After Service Delivery

Our satisfaction guarantee: • **We'll Make It Right**: If you're not satisfied with our work, we'll fix the issues at no additional charge • **Refund Option**: If we cannot resolve the issue to your satisfaction, we may offer a partial or full refund at our discretion • **Reporting Deadline**: You must report any issues within 7 days of service completion • **Good Faith**: This guarantee is offered in good faith and may not apply to unreasonable demands or issues outside our control

Hourly Services

For hourly support and consulting: • **Billed for Time Worked**: You are charged only for the actual time spent on your project • **Time Tracking**: We provide detailed time logs for all hourly work • **Disputes**: If you dispute any charges, you must raise the issue within 48 hours • **Resolution**: We'll review time logs and work performed to resolve any disputes fairly

Travel Fees

For on-site services: • **Non-Refundable**: Travel fees are non-refundable once travel arrangements are booked • **Rescheduling**: You may reschedule with at least 48 hours' notice without penalty • **Late Cancellation**: Cancellations with less than 48 hours' notice may forfeit travel fees • **Weather/Emergency**: We'll work with you to reschedule in case of emergencies or severe weather

Security Software Licenses

Vendor Policies Apply

Security software refunds are governed by each vendor's policy: • **Typical Guarantee**: Most vendors offer a 30-day money-back guarantee • **Vendor-Specific**: Each vendor (Norton, Bitdefender, Kaspersky, etc.) has their own refund terms • **We Facilitate**: We will help you submit refund requests to vendors and follow up on your behalf • **Direct Contact**: For renewals and ongoing subscriptions, you may need to contact the vendor directly

Delivered Licenses

Once a license key is delivered: • **Vendor Policy Governs**: The vendor's refund policy applies once you receive the license key • **Activation Status**: Some vendors have different policies for activated vs. unactivated licenses • **Undelivered Orders**: If we haven't delivered your license yet, we can provide a full refund

Subscription Licenses

For ongoing security software subscriptions: • **Vendor Managed**: Many security software subscriptions are managed directly by the vendor after initial purchase • **Renewal Refunds**: Contact the vendor directly for refunds on auto-renewals • **We Can Help**: We're happy to assist with vendor communication and dispute resolution

How to Request a Refund

Follow these steps to request a refund: **Step 1: Contact Us** Email support@prolicensor.com with the subject line "Refund Request" **Step 2: Provide Information** Include the following in your email: • Your account email address • Order number or invoice number • Service or subscription you're requesting a refund for • Reason for the refund request (optional but helpful) • Date of purchase **Step 3: We'll Respond** • We'll review your request and respond within 1-2 business days • We may ask for additional information if needed • We'll let you know if your refund is approved **Step 4: Refund Processing** • Approved refunds are processed within 5-10 business days • Refunds are issued to your original payment method • Credit card refunds may take an additional 5-10 days to appear on your statement • Bank processing times vary by financial institution **Need Help?** If you have questions about the refund process, our support team is here to help at support@prolicensor.com.

Non-Refundable Items

The following are generally non-refundable: • **Subscriptions Beyond 14 Days**: Digital Asset Storage subscriptions after the 14-day guarantee period (you can cancel to stop future charges) • **Completed Professional Services**: Services that have been completed to the agreed specifications (satisfaction guarantee still applies) • **Activated Third-Party Licenses**: Security software licenses that have been activated (vendor policy applies) • **Setup Fees**: If setup fees were waived as part of a promotion, they may be charged if you request a refund • **Prorated Upgrade Charges**: Prorated amounts charged when upgrading your plan • **Travel Fees**: On-site service travel fees once travel is booked (unless cancelled 48+ hours in advance) **Exceptions**: We may make exceptions on a case-by-case basis for extenuating circumstances. Contact us to discuss your situation.

Disputes and Chargebacks

We encourage you to contact us before filing a chargeback: • **Contact Us First**: Most issues can be resolved quickly through direct communication • **Chargeback Consequences**: Filing a chargeback without contacting us may result in immediate account termination • **Documentation**: We maintain detailed records of all transactions and service delivery • **Dispute Resolution**: We're committed to fair and reasonable dispute resolution **If You File a Chargeback:** • Your account will be suspended pending investigation • We will provide evidence to your payment processor • If the chargeback is resolved in our favor, your account may remain terminated • You may be responsible for chargeback fees and legal costs **Better Approach:** Email support@prolicensor.com to discuss any billing disputes. We'll work with you to find a fair resolution.

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise: • **Medical Emergencies**: We may extend refund deadlines for documented medical emergencies • **Natural Disasters**: We'll work with you if your practice is affected by natural disasters • **Technical Issues**: If our platform has significant technical problems, we may offer prorated refunds or credits • **Service Failures**: If we fail to deliver services as promised, we'll make it right or provide a refund **How to Request an Exception:** • Email support@prolicensor.com with "Refund Exception Request" in the subject line • Explain your circumstances and provide any relevant documentation • We'll review your request on a case-by-case basis • We aim to be fair and reasonable in all situations While we can't guarantee exceptions will be granted, we're committed to treating every customer fairly and with compassion.

Contact for Refunds

For all refund requests and questions: **Email**: support@prolicensor.com **Subject Line**: "Refund Request - [Your Order Number]" **Response Time**: 1-2 business days **Mailing Address** (for written requests): Prolicensor 500 Florida Ave S Suite 415, Lakeland, FL 33801 **Phone Support**: (954) 347-6052 Mon–Fri, 9am–6pm EST We're here to help and committed to your satisfaction. Don't hesitate to reach out with any questions or concerns about refunds.

Table of Contents