Privacy Policy

Welcome to Prolicensor. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our software licensing management platform and professional services. By using Prolicensor's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We use the collected information for various purposes: • **Provide and Maintain Services**: Operate our platform, manage your account, and deliver requested services • **Process Transactions**: Handle billing, send invoices, and process payments • **Customer Support**: Respond to your requests, provide technical assistance, and resolve issues • **Service Communications**: Send service-related announcements, security alerts, and administrative messages • **Improve Services**: Analyze usage patterns, develop new features, and enhance user experience • **Security and Fraud Prevention**: Protect against unauthorized access, detect and prevent fraud • **Legal Compliance**: Comply with applicable laws, regulations, and legal processes • **Marketing**: With your consent, send promotional materials about our services (you can opt-out anytime)

We take the security of your data seriously: • **Data Location**: Your data is stored on secure servers located in the United States • **Encryption**: We use AES-256 encryption for data at rest and TLS/SSL encryption for data in transit • **Payment Security**: All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor • **Access Controls**: We implement strict access controls and authentication measures to protect your data • **Employee Access**: Only authorized employees with legitimate business needs can access customer data • **Security Monitoring**: We continuously monitor our systems for security threats and vulnerabilities • **Regular Audits**: We conduct regular security assessments and updates While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We do NOT sell your personal information. We may share your information only in the following circumstances: • **Service Providers**: We share data with trusted third-party service providers who assist in operating our platform (hosting, analytics, customer support). These providers are contractually obligated to protect your data. • **Payment Processing**: Stripe processes payments on our behalf and has access to necessary billing information • **Legal Requirements**: We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety • **Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity • **With Your Consent**: We may share information for any other purpose with your explicit consent

Important information for healthcare practices: • **HIPAA Status**: Prolicensor is not automatically a covered entity or business associate under HIPAA. Our platform is designed to store software licenses and credentials, not Protected Health Information (PHI). • **License Keys ≠ PHI**: Software license keys, activation codes, and similar digital assets are not considered PHI under HIPAA regulations. • **BAA Availability**: For practices that require a Business Associate Agreement (BAA) due to their specific use case, we can provide one upon request. Please contact us to discuss your compliance needs. • **Best Practices**: We recommend not uploading patient data, medical records, or other PHI to our platform. Use our service for its intended purpose: managing software licenses and digital assets. • **Security Standards**: Regardless of HIPAA requirements, we implement security measures that meet or exceed healthcare industry standards.

We retain your data as follows: • **Active Accounts**: Data is retained while your account remains active and for as long as needed to provide services • **Cancelled Accounts**: After cancellation, we retain your data for 30 days to allow for account reactivation. After 30 days, data is permanently deleted. • **Billing Records**: Financial records are retained for 7 years as required by law • **Anonymized Data**: We may retain anonymized, aggregated data indefinitely for analytics and service improvement • **Legal Holds**: Data may be retained longer if required for legal proceedings or regulatory compliance You can request deletion of your data at any time by contacting us at privacy@prolicensor.com.

You have the following rights regarding your personal information: • **Access**: Request a copy of the personal information we hold about you • **Correction**: Request correction of inaccurate or incomplete information • **Deletion**: Request deletion of your account and associated data • **Data Portability**: Request an export of your data in a machine-readable format • **Opt-Out**: Unsubscribe from marketing communications (service-related messages will continue) • **Cookie Preferences**: Manage cookie settings through your browser To exercise these rights, contact us at privacy@prolicensor.com.

We use cookies and similar tracking technologies to improve your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy. In summary: • **Essential Cookies**: Required for platform functionality (cannot be disabled) • **Functional Cookies**: Remember your preferences and settings • **Analytics Cookies**: Help us understand how you use our service • **Marketing Cookies**: Used for advertising (if applicable) You can control cookies through your browser settings.

Our service may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Our services are not intended for individuals under the age of 16 (or 13 in the United States). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by: • Posting the updated policy on our website with a new "Last Updated" date • Sending an email notification to your registered email address • Displaying a prominent notice on our platform Continued use of our services after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: **Email**: privacy@prolicensor.com **Mail**: Prolicensor, 500 Florida Ave S Suite 415, Lakeland, FL 33801 We will respond to your inquiry within 30 days.